Privacy Policy
This Privacy Policy explains how Trainety collects, uses, stores, shares, and protects information when you use our website, accounts, project marketplace, messages, payments, Signals, promotion, support, and related services.
If you do not agree with this Privacy Policy, you should not use Trainety.
Trainety is operated by Qenovia LLC. Trainety provides an AI project marketplace where Publishers can post AI-related projects and Providers can discover opportunities, manage profiles, use Signals, and communicate through platform messages.
For this Privacy Policy, "Trainety", "we", "us", and "our" refer to the Trainety service operated by Qenovia LLC. "User", "you", and "your" refer to visitors, account holders, Providers, Publishers, and other people who interact with Trainety.
We collect information that you provide to us, information generated through your use of Trainety, and information from service providers that help us operate the platform.
When you create or manage an account, we may collect information such as your organization name, account email, password authentication data, user ID, role, account status, login method, profile visibility settings, and account preferences.
Providers may add profile information such as organization name, location, organization size, expertise tags, and organization description. If profile visibility is on, this information may be shown to Publishers through discovery or related platform features.
Publishers may provide project information such as project name, project description, budget range, location requirements, organization size requirements, category, industry, expertise tags, promotion plan, publishing status, and related project activity.
We may collect activity related to browsing, searching, filtering, saving projects, viewing projects, contacting users, using Signals, changing promotion settings, reporting content, submitting forms, and interacting with notifications.
When you use Messages, we may collect message content, message metadata, timestamps, sender and recipient information, project-related context, labels, shortlist status, hidden conversation status, unread status, and files you choose to upload or send.
When you make or receive payment-related actions, we may collect payment-related records such as purchase type, amount, currency, payment status, transaction reference, subscription status, billing history, promotion purchase records, Signals purchase records, Priority Credits purchase records, and payment method status. Payment card details are handled by payment service providers and are not stored directly by Trainety unless explicitly supported by a compliant payment provider flow.
When you submit support requests, appeals, feedback, or reports, we may collect the information you provide, related account information, project IDs, payment references, related context, report reasons, and review status.
We may collect technical information such as IP address, device information, browser type, operating system, pages viewed, referring pages, timestamps, session information, error logs, performance data, security events, approximate location derived from technical data, and cookie or similar identifiers.
We may receive information from service providers that help us operate Trainety, including authentication, hosting, database, storage, payment, email delivery, error monitoring, analytics, security, anti-abuse, and infrastructure providers.
We may use information for the following purposes:
Trainety is a marketplace. Some information you provide may be visible to other users depending on your role, settings, and platform features.
When a Publisher posts a project, project information may be shown to Providers, including project name, budget range, organization size requirements, organization name, location, category, industry, expertise tags, project details, promotion labels, and update time.
When a Provider turns profile visibility on, profile information may be shown to Publishers through Discover or related features. If visibility is off, the profile is hidden from public discovery flows, subject to technical and operational limitations.
Trainety may use project information, profile information, selected filters, marketplace activity, promotion level, Signals activity, and Publisher responsiveness to help order, recommend, or display projects and profiles. Promotion may affect visibility, but it does not guarantee clicks, contacts, messages, transactions, or successful cooperation.
Trainety Messages allow Providers and Publishers to communicate after a valid contact flow. We may process message content and message metadata to deliver messages, show conversation history, support unread indicators, manage labels and shortlists, provide reporting tools, prevent abuse, enforce platform rules, and provide support.
Files sent through Messages may be stored and scanned or reviewed for security, abuse prevention, support, or policy enforcement purposes. Do not upload sensitive personal information, confidential credentials, payment card details, government identification, health information, or content you do not have the right to share unless Trainety specifically requests it through a secure flow.
Trainety may use third-party payment service providers to process payments, subscriptions, payment methods, billing records, Signals purchases, Priority Credits purchases, promotion purchases, and related payment events.
Payment providers may collect and process payment information according to their own terms and privacy notices. Trainety may receive payment status, transaction references, customer references, subscription status, payment method status, billing records, and related information needed to operate payment and billing features.
Trainety does not store full payment card numbers, card security codes, or other raw payment credentials in its own database unless a compliant payment provider flow specifically allows and requires it.
Trainety may collect and process information related to Signals, Priority Credits, Subscription promotion, Standard promotion, Priority promotion, contact events, project clicks, promotion balances, promotion settings, and usage history.
Signals are used by Providers to open or strengthen contact with Publishers. Priority Credits are used by Publishers to increase project visibility through Priority promotion. We may use these records to display balances, rank certain conversations or projects, process payments, provide history pages, prevent abuse, and support disputes or accounting needs.
Promotion may affect visibility according to platform rules, but it does not guarantee any specific result.
We may use service providers to help monitor errors, performance, security events, abuse patterns, delivery reliability, and platform stability. These providers may process technical data such as device information, IP address, error traces, page URLs, timestamps, browser information, and event metadata.
We use this information to detect bugs, investigate incidents, protect accounts, reduce spam, improve performance, and maintain the service.
We retain information for as long as reasonably necessary to provide Trainety, manage accounts, operate marketplace features, maintain payment and transaction records, resolve disputes, enforce platform rules, prevent abuse, comply with legal and accounting obligations, and maintain security.
Some information may be retained after account closure, project deletion, or content removal when needed for legal, tax, accounting, security, fraud prevention, audit logs, dispute resolution, payment records, chargebacks, reports, moderation, or platform integrity.
Where possible, we may delete, anonymize, or restrict access to information that is no longer needed.
Depending on where you live, you may have certain privacy rights under applicable law. These may include the right to request access, correction, deletion, portability, restriction, objection, or information about how your personal information is processed.
You may also be able to manage some information directly in Trainety, including account settings, profile visibility, saved projects, notification items, payment methods, and certain profile fields.
To submit a privacy request, use the privacy request form on this page. We may need to verify your account or request additional information before processing certain requests.
If you are a California resident, you may have rights under California privacy laws, including rights to know, access, delete, correct, and opt out of certain uses of personal information, subject to exceptions. Trainety does not use personal information for a core business model of selling personal information. If applicable requirements change, Trainety should update this policy and provide required choices.
If you are located in the European Economic Area, United Kingdom, Switzerland, or another region with similar privacy laws, you may have additional rights related to access, correction, deletion, restriction, objection, portability, and withdrawal of consent where processing is based on consent.
You may request account closure from Account Settings. You may also submit a privacy request asking Trainety to delete or limit certain information, subject to applicable law and platform requirements.
After account closure, your account access and visible profile may be removed or disabled. However, Trainety may retain some records where necessary for payments, billing, tax, accounting, security, dispute resolution, fraud prevention, reports, moderation, legal obligations, or platform integrity.
Some marketplace records, message records, project records, payment records, audit logs, and support records may not be immediately deleted if they are needed for legitimate operational, security, legal, or compliance reasons.
We use technical, organizational, and administrative measures designed to protect information. These may include access controls, authentication, protected storage, logging, rate limiting, abuse prevention, monitoring, and secure payment provider integrations.
No online service can guarantee absolute security. You are responsible for keeping your login credentials safe, using secure devices, and notifying Trainety through the support flow if you believe your account has been compromised.
Trainety may be operated from the United States and may use service providers located in the United States and other countries. Your information may be processed, stored, or transferred in countries that may have different data protection laws from your country of residence.
Where required, Trainety should use appropriate safeguards for international transfers according to applicable law.
Trainety is intended for business users and is not designed for children. Users must not use Trainety if they are under the minimum age required by applicable law or under the age allowed by Trainety's Terms of Service.
If Trainety learns that it has collected personal information from a child in violation of applicable law, it may take steps to delete or restrict that information.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through Trainety, account notifications, or other appropriate methods. The updated policy will be effective when posted, unless otherwise stated.
Your continued use of Trainety after an updated Privacy Policy becomes effective means you accept the updated policy, subject to applicable law.
To submit a privacy-related request, use the form below. Do not include passwords, payment card numbers, government identification, health information, or other highly sensitive information unless Trainety specifically asks for it through a secure flow.
Privacy requests are reviewed through Trainety's request process. Submission does not guarantee a specific result, and some requests may require account verification or additional information.
